We are seeking passionate individuals 18+ with their own lived experience of accessing services, or as carers and family members of a person, relating to our key focus areas/support services:

• Disability
• Community aged care
• Domestic family violence
• Mental health
• Homelessness
• Children and family support
• Other service

This experience can relate to accessing Social Futures programs and services or other community and government programs and services.

We’re also seeking people with diverse backgrounds, including Aboriginal and Torres Strait Islander people, people who identify as part of the LGBTIQSB+ community, young people 18+ and people from culturally and linguistically diverse backgrounds.

Members can live anywhere in Australia.

Complete the Expression of Interest form.

Alternatively you can send a video submission to

[email protected]

Feel free to create your video on your phone. Save it to your preferred cloud storage (google drive, dropbox, youtube, icloud or similar). Send us the link as your Expression of Interest.

You can participate either as a Sitting Member or a General Member:

• LEAP Sitting Members meet in person or virtually four times per year and also contribute to working groups. Sitting Members must have the capacity to commit to the panel for at least two years (currently closed).
• LEAP General Members get invited to complete surveys, contribute feedback and be part of focus groups at different times throughout the year. If you are interested in sharing your insights, but cannot commit to regular meetings at this time, this is a great alternative. (Unlimited number of members)

LEAP members can opt-in and out of the LEAP and associated communications or withdraw from the LEAP at any time (in writing).

If you are selected to join either as a General Member or Sitting Member, you will also need to obtain a free volunteer Working with Children Check and complete a police check. Social Futures can support you in these applications.

LEAP insights, guidance and diverse perspectives will guide and shape our approach to customer experience. LEAP will be integral to the design of our Customer Service Charter and Framework and guide our customer experience projects such as:

• Our Customer First Contact Approach
• Customer Service Guarantee
• Customer Experience Framework and Policy

If you know someone who you think would be great as a LEAP member, please send them a link to this page.

All members of the Lived Experience Advisory Panel will be recognised for their time and expertise. Details will be shared once your application is received.

All Expressions of Interest will be reviewed by a selection panel inclusive of people with lived experience.

We’re a leading community service organisation with 48 years’ experience working to achieve positive social change in our communities. We work to build inclusive communities where everyone is valued and supported. You can learn more about us by visiting Social Futures home page.