Reconciliation Action Plan

Our vision for reconciliation

We believe that reconciliation is everyone’s business. Our vision is for genuine relationships, strong partnerships and connection between the wider Australian community and Aboriginal and Torres Strait Islander people. We acknowledge that access and connection to country, knowledge and people supports everyone’s well being.

Our aim for reconciliation

Our Reconciliation Action Plan is not just a document, we want it to be a living project that:

  • Responds to change and growth;
  • Commits us to real action, strategies for acknowledging and celebrating strength and resilience; and
  • Finds ways to improve our knowledge and understanding.

Our continuing journey

After more than two years’ work by a dedicated working group of staff, management and local Community Members, our Innovate Reconciliation Action Plan was endorsed by Reconciliation Australia in January 2018. Download our full RAP here: RAP Plan 2018 – 2020

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Contact us if you have any questions or if you would like to be part of our RAP consultations.


Launch celebrations

During National Reconciliation Week 2018 we hosted events in Grafton, Tweed Heads and Lismore for staff and some of the local Aboriginal people who have helped us create our plan to celebrate its official launch.

We videoed our Lismore event and staff in 13 of our locations tuned in to watch it live on our YouTube channel. We also published a mini-version of our RAP that highlights our key promises for 2018-2019.

Ongoing consultations

We recognise we are still at the early stages of our reconciliation journey and we look forward to working with more Aboriginal people in the Northern Rivers and in the other places we work as our Plan unfolds. We want to engage and consult with our Aboriginal and Torres Strait Islander communities and we always welcome input from Aboriginal people into our programs.

Progress report

Recruited an Aboriginal Learning Circle Facilitator to help us engage with Aboriginal Culture and Wisdom more effectively

Consulted all program and service teams reagrding their Aboriginal engagement activities to inform our Aboriginal and Torres Strait Islander engagement strategy

Attended 13 working group meetings with Aboriginal community members to discuss their unmet transport needs

Supported staff to participate in 12 community activities in the Northern Rivers during NAIDOC week

Provided opportunities for all staff to attend annual cultural awareness training

Hosted three events for National Reconciliation Week

Commissioned artwork from Bundjalung artists for use in our program collateral, and consulted with elders on the designs submitted

Created a SharePoint (intranet) page as a go-to for all staff

Updated signage to include a welcome message in local Aboriginal languages in all of our offices

Produced a promotional video about our RAP for staff inductions and digital media

Encouraged all staff to participate in Reconciliation Australia’s annual barometer survey

Provided all staff with an opportunity to identify as Aboriginal or Torres Strait Islander to create baseline data on which to measure future activities and commitments; and supported our Aboriginal staff support group to hold regular meetings