Feedback and Complaints

Policy Statement
Social Futures systematically monitors, analyses, and evaluates the quality and performance of
our activities and reports regularly to ensure continuous service improvement, safety, duty of care
and accountability to our community, funders, staff and stakeholders.

We foster a culture of open and honest communication with our community and internally to
evaluate service delivery performance, promote quality and effectiveness, inform organisational
reviews, plan and improve our services, and drive new initiatives. We record, analyse, respond to
and act on concerns, complaints, compliments, suggestions, and other feedback in a responsive
and respectful way.

We identify and analyse emerging issues to improve organisational and sector knowledge and
improve outcomes for people who use our services and all our stakeholders.

Read the Feedback and Complaints Policy