Recovery Connect: there for Northern NSW

Recovery Connect is a new support service for individuals and communities impacted by natural disaster. 

At Recovery Connect you will meet your Recovery Linker, who will listen to your story, understand and identify your needs then either directly assist or connect you to the right services – meaning you won’t have to keep re-telling your story to multiple organisations. We can help in areas ranging from specialist counselling, financial assistance, legal advice, identifying grants, business and employment supports, accessing mental health services and much more.  

If you are struggling to navigate the services and grants available, we can help you find a way forward. We are there to support you with applications and referrals. We will act on your advice and provide you with the available choices. We can offer help in the following areas:  

  • addressing physical needs (including accessing furniture, food, clothes, housing services) 
  • accessing financial assistance (including applying for employment, business and housing grants), legal advice and financial counselling 
  • accessing mental health and wellbeing support  
  • dealing with practicalities such as replacing personal documents 
  • addressing post-disaster recovery (planning, insurance, legal etc.)

Your Recovery Linker can guide you in your dealings with government and non-government agencies. We can be your single point of contact to services. 

Recovery Connect is available to anyone who has experienced loss and or trauma because of natural disaster, such as floods and bushfire. We are aware that recent disasters can trigger pre-existing conditions (including distress associated with previous floods or fires) and we know people have differing and sometimes complex needs as they recover. Recovery Connect is a trauma-informed and person-centered service. 

You can self-refer by calling 1800 719 625 or email us at [email protected].

You may also be referred by other organisations.

Recovery Connect is available to anyone living in the local government areas of Lismore, Tweed Heads, Byron, Clarence Valley and other areas on request.

Heather’s story

Heather and her family had a home in Lismore, but it was swamped by floodwaters in February, 2022. More than a year on and Heather is still waiting to hear if the family is eligible for a government house buyback. After the disaster, the family lived in emergency accommodation but in November they joined the Recovery Connect program and now have a rented home in Lismore and some sense of normality.

Watch the video to learn more about Heather’s story.

Download our Recovery Connect Flyer

A woman rests her hand on another woman's shoulder in support