We are a proud NDIS Partner servicing regional NSW. Social Futures is working with NDIS participants and other people with disability to:
set and achieve life goals
develop strengths and abilities so they can connect with key supports, make their own choices, and live the lives they choose.
Our local area coordinators (LACs) work with people with disability, their carers and their families in a number of ways:
to help you understand and access the NDIS
to link you to information, support and services in your local community
to work with our communities to make them more inclusive and welcoming of people with disability
Social Futures won the 2022 Enablement Award for Most Outstanding NDIS Community Support Team in October 2022. All of our LACs are fully trained and supported to deliver the best service and customer experience to all participants.
Or fill out the referral form at the bottom of this page.
How we support you
our local area coordinators (LACs) are fully trained and supported to deliver the best service and customer experience to all participants
our LACs represent the full diversity of the communities in which they live and work
cultural awareness is embedded within service practices so that Aboriginal and Torres Strait Islander staff, participants and communities feel safe and supported
LACs receive additional training to work with culturally and linguistically diverse (CALD) communities where required
all LACs are certified in Mental Health First Aid to further support participants and their families, and be resilient in the work they do
we have achieved the Rainbow Tick certification to ensure a safe experience for LGBTIQSB+ people
the lived experience of staff members is recognised and valued
We regularly consult with and learn from our staff with lived experience
Working With Children and Vulnerable People Checks child safety protocols are strictly adhered to by all staff
Our commitment to improvement
The NDIS has introduced a new Service Charter to explain what participants can expect from the NDIA.
The Service Charter is based on five principles for engagement. The NDIA is committed to offering service that is:
Transparent: We make it easy for participants to access and understand our information and decisions.
Responsive: We respond to participant’s individual needs and circumstances.
Respectful: We recognise participants’ individual experience and acknowledge they are an expert in their own life.
Empowering: We make it easy for participants to access information and be supported by us to lead life.
Connected: We help participants access the services and supports they need.
The NDIA has also implemented a Participant Service Guarantee which sets clear timeframes for key NDIS processes.
The NDIA must make decisions about access, plan approvals, plan reviews and nominee changes within these timeframes. This gives participants, families and carers greater certainty about how long processes will take.
The Participant Service Improvement Plan sets out what the NDIA are going to do over the next two years to deliver an NDIS Scheme that meets participants’ expectations.
If we are unable to resolve your issue or you are unhappy with any aspect of the service you have received from us you can lodge a complaint with the National Disability Insurance Agency (NDIA). Visit the NDIA feedback and complaints page.
Local area coordination (LAC) is a service that helps individuals with disabilities navigate the National Disability Insurance Scheme (NDIS) and connect with the right supports and services. At Social Futures, our LACs work with people to identify their goals, build strengths, and access community resources to live independent, fulfilling lives. We empower individuals to make informed choices and ensure they have the knowledge and tools they need to succeed.
Local area coordination services are available to people with disabilities, as well as their families and carers. At Social Futures, we support individuals aged 9 to 64, helping them understand the NDIS and connect to the services and supports that best suit their needs. Whether you’re seeking guidance on accessing the NDIS or finding the right local services, we’re here to assist you.
A local area coordinator (LAC) helps you identify your goals and build connections within your community. LACs assist you in understanding your NDIS plan, connecting to the right services, and creating a tailored plan that suits your needs. At Social Futures, our LACs go beyond basic support by working with individuals, families, and carers to make communities more inclusive and welcoming for people with disabilities.
Your LAC at Social Futures will help you navigate the NDIS and understand your plan, ensuring that you can access the full range of services and supports available. They can guide you through the process of implementing your plan, advise you on how to use your NDIS funding effectively, and help you make any changes or updates as needed. The LACs are here to ensure you get the most out of your NDIS plan.
Local area coordination services at Social Futures are funded by the National Disability Insurance Scheme (NDIS) and are free for eligible participants. There is no cost for the support and services provided by a Local Area Coordinator, ensuring that you can receive the assistance you need without financial barriers.
Yes, one of the key roles of our local area coordinators at Social Futures is to connect you with community services. Whether you need assistance with health services, employment support, or social groups, LACs will help you find the right resources to live a connected and fulfilling life. They link you to the services and opportunities that match your goals and needs.
To get started, you can contact Social Futures directly or reach out to your NDIS planner. If you’re eligible for LAC services, we will assign a dedicated local area coordinator to work with you. Your LAC will help guide you through the NDIS process, understand your needs, and connect you with the supports and services that can assist you in achieving your goals.
To get in touch with one of our local area coordinators at Social Futures, you can call us at 1800 522 679 or email us at [email protected]. You can also fill out the referral form on our website to connect with an LAC in your local area. Our team is ready to assist you with accessing the NDIS and finding the right supports for your needs.
The frequency of meetings with your local area coordinator depends on your individual needs and goals. You and your LAC will work together to decide how often to meet, whether in person or virtually. The goal is to ensure that you receive the ongoing support and guidance you need to make progress and stay connected to services in your community.
Personalised Support: LACs work with you to create a tailored plan that aligns with your unique needs and aspirations.
Access to Resources: LACs help you connect with the right services and supports, making it easier to navigate the NDIS and other community resources.
Empowerment and Confidence: By fostering choice and control, LACs empower you to make informed decisions about the supports and services you use.
Stronger Community Connections: LACs help build meaningful connections within your community, ensuring you feel supported and included.
Guidance Through NDIS: LACs assist with understanding and implementing your NDIS plan, ensuring you can access the full range of available benefits.
At Social Futures, our LACs do more than provide support—they help you build the confidence and connections needed to thrive in your community. Contact us today to learn more about how we can support you through Local Area Coordination.
