“A few weeks before our first plan was due to expire, we had a meeting with Ange and we were able to go through what Jack was like with his respite and activities, what was working for him and what wasn’t. Ange was able to gather quotes and things and work out what we really needed so when the new plan rolled in, it was seamless. No hiccups, no waiting. She made it easy for us, explaining things – she went through everything.”