NDIS Local Area Coordination

Have you heard about the NDIS yet?

The NDIS (National Disability Insurance Scheme) is a new national scheme to support people with disability to achieve their goals, participate in their communities and to provide them, their families and carers with personalised, flexible care and support.

The NDIS brings choice and flexibility for people with disability. One way the NDIS empowers participants with choice is to provide personalised planning and delivery of their supports. This is mostly achieved through Local Area Coordination services, or LAC.

Social Futures is excited to be partnering with the NDIS to provide our community with LAC services.

We will support people with disability in our community to plan for the NDIS in advance of the roll out, which starts in many parts of regional NSW in July. We are delivering LAC services throughout most of regional New South Wales and are working together with other community organisations in some areas to preserve their local relationships and knowledge. Social Futures is providing LAC services in the following NDIS service areas:

  • Northern NSW
  • Mid North Coast
  • Western NSW
  • Far West
  • Murrumbidgee

To find your nearest NDIS office or to speak to someone about our LAC services:


Social Futures NDIS online enquiry form

Social Futures is an NDIS partner, providing LAC services throughout many areas of New South Wales. This form is for general NDIS and LAC enquiries from anyone within any of the Social Futures LAC delivery areas.
  • You can enter a mobile phone or landline number, but don't forget to include your area code.
  • Please select the Local Government Area (LGA) where you live.

For more information on the rollout of the NDIS in New South Wales, visit https://www.ndis.gov.au/about-us/our-sites/NSW.html or watch this video:

For more information about LAC services, visit https://ndis.gov.au/communities/local-area-coordination.html or watch this video:

Employment opportunities

You can find more information about jobs in Local Area Coordination in our regions here.

We welcome your feedback about the NDIS

If you would like to provide some positive feedback about the NDIS or our LAC services, tell us how we can improve things or would like to make a complaint, please call us on 1800 522 679, download and complete this form, or provide your feedback here.

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If we are unable to resolve your issue

or you are unhappy with any aspect of the service you have received from us you can lodge a complaint with the National Disability Insurance Agency (NDIA) through its website here.


Some of our participant stories

Johnny emerges into the light

When Johnny finished school in Bathurst last year, it was as if a door had slammed shut on the outside world – literally.

Saturday night’s alright for partying!

Robbie loves nothing more than getting together with his mates on a Saturday night. Not too much of a challenge for most young men – but for Robbie it has taken his entire life to reach this point.

Lady of the lantern lights a path for others

When Lismore held its annual Lantern Parade, on Saturday, 23 June 2018, Poppi was front and centre with her own hand-made lantern after almost a year being actively involved as a lantern-maker with parade organiser lightnUp Inc.

Independent living suits Grace to a ‘T’

When Grace finished school a few years ago, all she wanted to do was move out of home, crank up the music and live her own life. Pretty much the same as many other young adults keen to begin leading an independent lifestyle – except that in Grace’s case she has mild cerebral palsy, a mild intellectual disability and epilepsy.

Phil’s magic garden full of feathered friends

Phil has been living with an acquired brain injury (ABI) and Ankylosing Spondylitis (AS) for 24 years. Since acquiring his disability, he has always managed to be independent, living in his own home in the Northern Rivers region of NSW.

Joy and Keith breathe easy as Vicki flexes her wings

Vicki (48) has lived at home in Lismore with her parents all her life. She has a bright and bubbly personality but needs substantial support on a day-to-day basis and, with Joy’s capacity to provide care diminishing, the burden fell on Keith.

Annette lets her plan go to the dog

If you ask Annette the best thing about her first National Disability Insurance Scheme plan, you won’t hear so much about how it’s helped her – but a lot about how it’s helped her beloved old guide dog Delta.

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