NDIS Local Area Coordination

COVID-19 service delivery update - (click to open)

We are still open and here to help you.  

Though these are challenging times, Social Futures Local Area Coordination Services are still open and available to make sure NDIS participants continue to get the support and help they need.  

To keep you, our staff and community safe, our preferred form of contact is via phone or email in the first instance. Our friendly LAC team will then be able to advise you of how we can best support you.   

You can call us on 1800 522 679 or email us at [email protected] 

The National Disability Insurance Scheme (NDIS) supports people with disability to achieve their goals, participate in their communities and access flexible care and support.

Social Futures NDIS Partner in the Community

Social Futures is excited to partner with the NDIS to provide our communities with Local Area Coordination (LAC) services.

Local Area Coordinators work with people with disability, their carers and their families in a number of ways:

  • to help you understand and access the NDIS
  • to link you to information, support and services in your local community
  • to work with our communities to make them more inclusive and welcoming of people with disability

Social Futures deliver LAC services across regional NSW in:

  • Northern NSW
  • Mid North Coast
  • Western NSW
  • Far West
  • Murrumbidgee
Delivering LAC services for the Central Coast from 1 July 2020! - (click to open)

Starting from 1 July, we’re proud to be delivering LAC services for the Central Coast.

We provide NDIS LAC services for people with disability across more than 50 percent of NSW. We are excited to share our more than 40 years’ experience working in regional NSW to support individuals to reach their goals and help create more inclusive communities with the Central Coast.

As a regionally based organisation, we know the importance of local knowledge and tailoring support to meet individual needs. All our Central Coast staff are locals and know your area.

We want to assure existing Central Coast participants that your level of service will not change and your plans and funding will remain the same.

We will be working closely with the NDIA and your current provider to ensure a smooth transition over the coming weeks.

FAQs regarding changes to your NDIS LAC provider - (click to open)

We know change can be difficult, and many people will have questions about how this change will impact them. Below are some answers to questions you might have. If you have a question that we don’t answer here, please email us at [email protected]. We are here to help you.

  1. What will change for existing participants in the Service Areas we support? 

As a newly appointed partner Social Futures will become the key contact for many NDIS participants aged seven years and above. Participants should not expect any change in service delivery or level of service provided.

  1. Will my plan remain the same?

Yes. Nothing will change with regards to your NDIS plan.

  1. Can I still use the same providers? 

Yes. You can still use all the same providers you currently use.

  1. Will my LAC be the same? 

Social Futures will advertise for the roles of Local Area Coordinators through normal recruitment processes and will extend an invitation for current LACs to apply for these roles.

Handover arrangements for Participants will be put in place between Social Futures and the outgoing Partner to ensure continuity of support for Participants.

  1. How do I contact my LAC now?

From now until 30 June 2020, you can contact your LAC in the same way you been doing so. From 30 June 2020 onwards, you can email us at: [email protected]

  1. How can an LAC help me? 

Once you have been accepted onto the NDIS, your LAC will assist you to help identify your goals and supports and will develop your NDIS plan. To learn more about the role of Local Area Coordination, visit the NDIS website.

  1. My plan is expiring in June. Will my current LAC contact me to arrange a new plan?  

Yes. If your plan is expiring before 30 June 2020, your current LAC will be contacting you to arrange for a new plan.

8. When will I be contacted about the change in Partner?

The NDIA will be sending a letter to local Participants advising them of their new Partner. This is expected to be sent out in May 2020.

To speak to someone about our LAC services

Call us on 1800 522 679

Or fill out the Social Futures NDIS LAC online enquiry form

To find your local NDIS office visit www.ndis.gov.au

How we support you - (click to open)
  • our Local Area Coordinators (LACs) are fully trained and supported to deliver the best service and customer experience to all participants
  • our LACs represent the full diversity of the communities in which they live and work
  • cultural awareness is embedded within service practices so that Aboriginal and Torres Strait Islander staff, participants and communities feel safe and supported
  • LACs receive additional training to work with culturally and linguistically diverse (CALD) communities where required
  • all LACs are certified in Mental Health First Aid to further support participants and their families, and be resilient in the work they do
  • we are working towards our Rainbow Tick certification to ensure a safe experience for LGBTIQAP+ people
  • the Lived Experience of staff members is recognised and valued
  • Working With Children and Vulnerable People Checks child safety protocols are strictly adhered to by all staff

Work for us

Want to create positive social change in your community? Visit our careers page to view available Local Area Coordination roles.


We welcome your feedback about the NDIS

If you would like to provide some positive feedback about the NDIS or our LAC services, tell us how we can improve things or would like to make a complaint, please call us on 1800 522 679 or provide your feedback on the below form.

View our Quality, risk, compliance and excellence policy

If we are unable to resolve your issue or you are unhappy with any aspect of the service you have received from us you can lodge a complaint with the National Disability Insurance Agency (NDIA). Visit the NDIA feedback and complaints page.

4 + 14 =

Social Futures NDIS online enquiry form

Social Futures is an NDIS partner, providing LAC services throughout many areas of New South Wales. This form is for general NDIS and LAC enquiries from anyone within any of the Social Futures LAC delivery areas.
  • You can enter a mobile phone or landline number, but don't forget to include your area code.
  • Please select the Local Government Area (LGA) where you live.

Our MOOV vans are a mobile NDIS office

Stories of positive social change

Wording up for a wider world

Wording up for a wider world

The world is making much more sense to Catherine Ryan since she was accepted onto the National Disability Insurance Scheme (NDIS).   The 33 year old lives in Orange and has experienced schizophrenia for as long as she can remember, disrupting her education and...

From homebound to outward bound

From homebound to outward bound

Nicole was diagnosed with multiple sclerosis (MS) in December 2009. She tells her story in her own words: I went to the doctor because I had three cold fingers and that's when I got the diagnosis. It was devastating. I was a full-time working mother and it seemed like...

Tailored care helps Joseph spread his wings

Tailored care helps Joseph spread his wings

Joseph's birthday in November last year was a double celebration - turning 40, and spending his first year as a National Disability Insurance Scheme (NDIS) participant.   He marked the occasion with a concert in front of 80 invited guests, singing covers of his...

From hobby sketching to the Archibald Prize

From hobby sketching to the Archibald Prize

When Zion Levy Stewart first started sketching people who visited his family home at age 20, everyone thought it might help him pass the time. Twenty years on, this National Disability Insurance Scheme (NDIS) participant was an entrant in this year's 2019 Archibald...

There’s no place like home

There’s no place like home

Just a few years ago, Tammy had reached the point of considering moving into supported accommodation due to the impact of her disability. The long-term Forbes resident was increasingly isolated and incapacitated by Devic’s disease, caused by the inflammation and...

Zac’s change of scenery pays off

Zac’s change of scenery pays off

When Zac Oatley moved to Yamba on NSW's North Coast with his family two years ago it was the start of a new life in more ways than one. Not only was it a change of scenery from his native Queensland, it was also the start of his National Disability Insurance Scheme...

Delivering services around COVID-19

Social Futures is committed to the continuation of delivering support services in a safe, practical and innovative way while navigating COVID-19.