NDIS Local Area Coordination

COVID-19 service delivery update - (click to open)

We are still open and here to help you.  

Though these are challenging times, Social Futures Local Area Coordination Services are still open and available to make sure NDIS participants continue to get the support and help they need.  

To keep you, our staff and community safe, our preferred form of contact is via phone or email in the first instance. Our friendly LAC team will then be able to advise you of how we can best support you.   

You can call us on 1800 522 679 or email us at [email protected] 

The National Disability Insurance Scheme (NDIS) supports people with disability to achieve their goals, participate in their communities and access flexible care and support.

Social Futures NDIS Partner in the Community

Social Futures is excited to partner with the NDIS to provide our communities with Local Area Coordination (LAC) services.

Local Area Coordinators work with people with disability, their carers and their families in a number of ways:

  • to help you understand and access the NDIS
  • to link you to information, support and services in your local community
  • to work with our communities to make them more inclusive and welcoming of people with disability

Social Futures deliver LAC services across regional NSW in:

  • Central Coast NSW
  • Northern NSW
  • Western NSW
  • Far West

Please see here a letter to all of our new Central Coast participants: Social Futures Letter to New Central Coast Participants

Delivering LAC services for the Central Coast from 1 July 2020! - (click to open)

Starting from 1 July, we’re proud to be delivering LAC services for the Central Coast.

We provide NDIS LAC services for people with disability across more than 50 percent of NSW. We are excited to share our more than 40 years’ experience working in regional NSW to support individuals to reach their goals and help create more inclusive communities with the Central Coast.

As a regionally based organisation, we know the importance of local knowledge and tailoring support to meet individual needs. All our Central Coast staff are locals and know your area.

We want to assure existing Central Coast participants that your level of service will not change and your plans and funding will remain the same.

We will be working closely with the NDIA and your current provider to ensure a smooth transition over the coming weeks.

FAQs regarding changes to your NDIS LAC provider - (click to open)

We know change can be difficult, and many people will have questions about how this change will impact them. Below are some answers to questions you might have. If you have a question that we don’t answer here, please email us at [email protected]. We are here to help you.

  1. What will change for existing participants in the Service Areas we support? 

As a newly appointed partner Social Futures will become the key contact for many NDIS participants aged seven years and above. Participants should not expect any change in service delivery or level of service provided.

  1. Will my plan remain the same?

Yes. Nothing will change with regards to your NDIS plan.

  1. Can I still use the same providers? 

Yes. You can still use all the same providers you currently use.

  1. Will my LAC be the same? 

Social Futures will advertise for the roles of Local Area Coordinators through normal recruitment processes and will extend an invitation for current LACs to apply for these roles.

Handover arrangements for Participants will be put in place between Social Futures and the outgoing Partner to ensure continuity of support for Participants.

  1. How do I contact my LAC now?

From 30 June 2020 onwards, you can email us at: [email protected]

  1. How can an LAC help me? 

Once you have been accepted onto the NDIS, your LAC will assist you to help identify your goals and supports and will develop your NDIS plan. To learn more about the role of Local Area Coordination, visit the NDIS website.

  1. My plan is expiring in June. Will my current LAC contact me to arrange a new plan?  

Yes. If your plan is expiring before 30 June 2020, your current LAC will be contacting you to arrange for a new plan.

      8. When will I be contacted about my Plan Review?

Social Futures is currently working with the National Disability Insurance Agency to transfer all records over by 1 Aug.

For people with plans due in July, you will be planning with Vinnies, and you have most likely had your plan review meeting.  If not, please contact Vinnies urgently on 1800 794 934

  • For people with plans due in August, you should have now been contacted by a Social Futures LAC.  If not, please contact us on 1800 522 679 as soon as is convenient to book in your appointment.
  • For people with plans due in September, we will be contacting you in the first weeks of July to book in your appointment.
  • For plan reviews after September, we will contact you between 8-10 weeks prior to your plan’s end date.


To speak to someone about our LAC services

Call us on 1800 522 679

Or fill out the Social Futures NDIS LAC online enquiry form

To find your local NDIS office visit www.ndis.gov.au

How we support you - (click to open)
  • our Local Area Coordinators (LACs) are fully trained and supported to deliver the best service and customer experience to all participants
  • our LACs represent the full diversity of the communities in which they live and work
  • cultural awareness is embedded within service practices so that Aboriginal and Torres Strait Islander staff, participants and communities feel safe and supported
  • LACs receive additional training to work with culturally and linguistically diverse (CALD) communities where required
  • all LACs are certified in Mental Health First Aid to further support participants and their families, and be resilient in the work they do
  • we are working towards our Rainbow Tick certification to ensure a safe experience for LGBTIQAP+ people
  • the Lived Experience of staff members is recognised and valued
  • Working With Children and Vulnerable People Checks child safety protocols are strictly adhered to by all staff
We’re committed to improving how we serve NDIS participants
Service Charter
The NDIS has introduced a new Service Charter to explain what participants can expect from the NDIA.
The Service Charter is based on five principles for engagement. The NDIA is committed to offering service that is:
•       Transparent: We make it easy for participants to access and understand our information and decisions.
•       Responsive: We respond to participant’s individual needs and circumstances.
•       Respectful: We recognise participants’ individual experience and acknowledge they are an expert in their own life.
•       Empowering: We make it easy for participants to access information and be supported by us to lead life.
•       Connected: We help participants access the services and supports they need.
Participant Service Guarantee
The NDIA has also implemented a Participant Service Guarantee which sets clear timeframes for key NDIS processes.
The NDIA must make decisions about access, plan approvals, plan reviews and nominee changes within these timeframes. This gives participants, families and carers greater certainty about how long processes will take.
Participant Service Improvement Plan
The Participant Service Improvement Plan sets out what the NDIA are going to do over the next two years to deliver an NDIS Scheme that meets participants’ expectations.
You can find out more about the NDIS Participant Service Charter, Participant Service Guarantee, and participant Service Plan by visiting their website at https://www.ndis.gov.au/about-us/policies/service-charter

Work for us

Want to create positive social change in your community? Visit our careers page to view available Local Area Coordination roles.


We welcome your feedback about the NDIS

If you would like to provide some positive feedback about the NDIS or our LAC services, tell us how we can improve things or would like to make a complaint, please call us on 1800 522 679 or provide your feedback on the below form.

View our Quality, risk, compliance and excellence policy

If we are unable to resolve your issue or you are unhappy with any aspect of the service you have received from us you can lodge a complaint with the National Disability Insurance Agency (NDIA). Visit the NDIA feedback and complaints page.

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Social Futures NDIS online enquiry form

Social Futures is an NDIS partner, providing LAC services throughout many areas of New South Wales. This form is for general NDIS and LAC enquiries from anyone within any of the Social Futures LAC delivery areas.
  • You can enter a mobile phone or landline number, but don't forget to include your area code.
  • Please select the Local Government Area (LGA) where you live.

Our MOOV vans are a mobile NDIS office

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