NDIS Local Area Coordination

COVID-19 service delivery update - (click to close)

We are still open and here to help you.  

Though these are challenging times, Social Futures Local Area Coordination Services are still open and available to make sure NDIS participants continue to get the support and help they need.  

To keep you, our staff and community safe, our preferred form of contact is via phone or email in the first instance. Our friendly LAC team will then be able to advise you of how we can best support you.   

You can call us on 1800 522 679 or email us at [email protected] 

Have you heard about the NDIS yet?

The NDIS (National Disability Insurance Scheme) is a new national scheme to support people with disability to achieve their goals, participate in their communities and to provide them, their families and carers with personalised, flexible care and support.

The NDIS brings choice and flexibility for people with disability. One way the NDIS empowers participants with choice is to provide personalised planning and delivery of their supports. This is mostly achieved through Local Area Coordination services, or LAC.

Social Futures is excited to be partnering with the NDIS to provide our community with LAC services.

We will support people with disability in our community to plan for the NDIS in advance of the roll out, which starts in many parts of regional NSW in July. We are delivering LAC services throughout most of regional New South Wales and are working together with other community organisations in some areas to preserve their local relationships and knowledge. Social Futures is providing LAC services in the following NDIS service areas:

  • Northern NSW
  • Mid North Coast
  • Western NSW
  • Far West
  • Murrumbidgee

Social Futures are Local Area Champions for positive social change!

As the Partner in the Community for the National Disability Insurance Scheme in over 47 communities across NSW, Social Futures is committed to supporting people with disabilities, their families and carers, in accessing the Scheme and building knowledge, resources and opportunities of our communities to enable everyone to live the life they choose.

To be the best Partner we can be, Social Futures ensures;

  • Our Local Area Co-ordinators (LACs) are fully trained and supported to deliver the best service and customer experience to all participants
  • Our LACs represent the full diversity of the communities in which they live and work
  • Cultural awareness is embedded within service practices so that Aboriginal and Torres Strait Islander staff, participants and communities feel safe and supported
  • LACs receive additional training to work with culturally and linguistically diverse (CALD) communities where required
  • All LACs are certified in Mental Health First Aid to further support participants and their families, and be resilient in the work they do
  • We are all working towards our Rainbow Tick certification to ensure a safe experience for LGBTIQAP+ people
  • Lived experienced of all staff members is recognised and valued, and training is offered to all community groups
  • Ethical use of government funding is combined with connections to informal, community and mainstream supports to build our natural supports
  • We all work within a capability framework so Local Area Coordinators and other staff are delivering the NDIS in the best possible way
  • We work every day to build stronger communities with inclusion for people living with disability
  • Working With Children and Vulnerable People Checks child safety protocols are strictly adhered to by all staff

To find your nearest NDIS office or to speak to someone about our LAC services:


Social Futures NDIS online enquiry form

Social Futures is an NDIS partner, providing LAC services throughout many areas of New South Wales. This form is for general NDIS and LAC enquiries from anyone within any of the Social Futures LAC delivery areas.
  • You can enter a mobile phone or landline number, but don't forget to include your area code.
  • Please select the Local Government Area (LGA) where you live.

For more information on the rollout of the NDIS in New South Wales, visit www.ndis.gov.au or watch this video:

For more information about LAC services, visit https://ndis.gov.au/communities/local-area-coordination.html or watch this video:

Employment opportunities

You can find more information about jobs in Local Area Coordination in our regions here.

We welcome your feedback about the NDIS

If you would like to provide some positive feedback about the NDIS or our LAC services, tell us how we can improve things or would like to make a complaint, please call us on 1800 522 679 or provide your feedback here.

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Follow this link…

To view our quality, risk, compliance & excellence policy here.


If we are unable to resolve your issue

or you are unhappy with any aspect of the service you have received from us you can lodge a complaint with the National Disability Insurance Agency (NDIA) through its website here.


Some of our participant stories

Zac’s change of scenery pays off

Zac’s change of scenery pays off

When Zac Oatley moved to Yamba on NSW's North Coast with his family two years ago it was the start of a new life in more ways than one. Not only was it a change of scenery from his native Queensland, it was also the start of his National Disability Insurance Scheme...

Katy blossoms as independence grows

Katy blossoms as independence grows

Katy is the apple of her parents' eye but they don't shy away from the tough times they have experienced in raising her.   Now 30 years old, Katy has a significant intellectual disability and other medical issues and has required 24/7 care for her entire life....

Nathan’s night of nights

Nathan’s night of nights

Nathan Johnston is a born performer and artist. Raised and still living with his family in NSW's Tweed Heads region, he has always loved acting, painting and singing.   Since leaving school 10 years ago he’s taken his talent to the next level, and with the...

Jacqui overcomes the odds

Jacqui overcomes the odds

Jacqui and her father Don (pictured here with LAC Cindy at left) have overcome the sorts of odds that would have defeated most people many times over – and still come up smiling.   The story begins in 1980 when, as a 15 year old, Jacqui was a passenger in a car...

Jordan swaps Struggle Street for a social whirl

Jordan swaps Struggle Street for a social whirl

When Denise gave birth to her son Jordan, the main concern was that he was three months premature.    “He was born early due to an infection but beyond that he was just a normal, beautiful baby boy,” she says. But shortly after Jordan returned home with his...

Roger steals the show

Roger steals the show

The first words out of Roger’s mouth each morning when he wakes up are ‘Tuesday’ and ‘Thursday’, because he’s hoping it is a day he can go to the Vivability day program that he loves. He can access the program with funding in his National Disability Insurance Scheme...

A beautiful career beckons Samantha

A beautiful career beckons Samantha

A CASINO family says the introduction of National Disability Insurance Scheme (NDIS) has changed their life. Their daughter Samantha has just finished Year...

Self-management adds up for Veronica

Self-management adds up for Veronica

Max is a 20 year old NDIS participant. He has epilepsy, glaucoma, vision impairment and an intellectual disability, caused by Sturge Weber Syndrome. He...

Johnny emerges into the light

Johnny emerges into the light

When Johnny finished school in Bathurst last year, it was as if a door had slammed shut on the outside world – literally.

Delivering services around COVID-19

Social Futures is committed to the continuation of delivering support services in a safe, practical and innovative way while navigating COVID-19.