Anglicare Australia has called on the Government to properly fund Centrelink to identify and assist vulnerable clients. The call follows the release of a landmark study on the impact of Centrelink automation on Anglicare staff and clients.

“Our research found that people are falling through the cracks as Centrelink services become more and more automated,” said Anglicare Australia Executive Director Kasy Chambers.

“It is becoming harder to talk to a human being. Staff in Centrelink service centres now direct people to phones and computers, rather than offering help. At the same time, people report spending hours waiting on the phone only to get cut off. And Centrelink’s online system can malfunction and is difficult to use.

“Centrelink might believe that it’s saving time and money, but what it’s really doing is shifting the burden onto its clients and the services that help them,” Ms Chambers said.

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Post expires at 11:05am on Sunday September 9th, 2018

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