Do you have a passion for business processes and working with software/technology to improve service in the community service sector? If so, this is the role for you!Thrive in our busy environment as this new role uses your creative problem solving and process thinking to improve our service delivery workflow needs.  Through developing and enhancing our current software solutions you will be involved in the analyse and iterate expert processes to remove barriers & help our teams to better assist our participants and be able to interpret and provide best solutions for the expressed needs of service delivery teams.Working within our Service Delivery branch you will be responsible for:Undertaking business analysis activities with new and existing internal clientsBuilding/directing/suggesting enhancements to the current software and liaising with IT, Service Delivery and external stakeholdersConfigure systems to meet client requirements and expectationsTrain new staff in using existing software as well as existing staff when the products are updatedProduce high quality client facing documentationProduce reports and dashboards for data analysis as per client requirements.Maintain excellent relationships with multiple stakeholders across the business, liaising directly with both Service Delivery and other parts of the business (e.g IT, Quality and Risk, Finance etc.)Obtain and maintain a high level of knowledge of our different Community Services.The following will be highly regarded:Sales Force implementation experiencePractical hands-on experience in Community Services Service Delivery environmentsWhat Social Futures Offers:Generous Salary packaging optionsAdditional leave options including Banked hours, Study leave Health and Wellbeing program Flexible Working optionsTraining, Development and Career OpportunitiesRecognition Program and Company- wide celebration eventsSocial Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 45 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability. Social Futures currently serves more than 80% of regional New South Wales.Social Futures is an equal opportunity employer. Social Futures will actively recruit our workforce from targeted communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB and people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.Social Futures is committed to prioritising the safety and well-being of children and upholds the National Child Safe Principles. Working with Children, National Police Check and COVID Vaccination are mandatory requirements for all staff.Applications close 8 am Friday 1 July 2022. To access a position description, address the selection criteria and apply online, please visit our website:https://socialfutures.org.au/work-with-usOr click the "APPLY" button below if you have followed the online application link.DO NOT APPLY VIA SEEK  Only those who apply via the Social Futures Website and that adequately address the Selection Criteria will be considered.For further information, please contact David Thomson on 0481 565 895Click here for a position description 40 AUD Australia - NSW Lismore & Far North Coast TWEED HEADS 2154

Service Delivery Systems Specialist

  • Join a Community Service leader as a voice for Social Change
  • Full time role, SCHCADS Level 5 + generous Salary Packaging options
  • Locations available: Lismore or Tweed Heads

Do you have a passion for business processes and working with software/technology to improve service in the community service sector? If so, this is the role for you!

Thrive in our busy environment as this new role uses your creative problem solving and process thinking to improve our service delivery workflow needs.  Through developing and enhancing our current software solutions you will be involved in the analyse and iterate expert processes to remove barriers & help our teams to better assist our participants and be able to interpret and provide best solutions for the expressed needs of service delivery teams.

Working within our Service Delivery branch you will be responsible for:

  • Undertaking business analysis activities with new and existing internal clients
  • Building/directing/suggesting enhancements to the current software and liaising with IT, Service Delivery and external stakeholders
  • Configure systems to meet client requirements and expectations
  • Train new staff in using existing software as well as existing staff when the products are updated
  • Produce high quality client facing documentation
  • Produce reports and dashboards for data analysis as per client requirements.
  • Maintain excellent relationships with multiple stakeholders across the business, liaising directly with both Service Delivery and other parts of the business (e.g IT, Quality and Risk, Finance etc.)
  • Obtain and maintain a high level of knowledge of our different Community Services.

The following will be highly regarded:

  • Sales Force implementation experience
  • Practical hands-on experience in Community Services Service Delivery environments

What Social Futures Offers:

  • Generous Salary packaging options
  • Additional leave options including Banked hours, Study leave
  • Health and Wellbeing program
  • Flexible Working options
  • Training, Development and Career Opportunities
  • Recognition Program and Company- wide celebration events

Social Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 45 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability. Social Futures currently serves more than 80% of regional New South Wales.

Social Futures is an equal opportunity employer. Social Futures will actively recruit our workforce from targeted communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB and people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Social Futures is committed to prioritising the safety and well-being of children and upholds the National Child Safe Principles. Working with Children, National Police Check and COVID Vaccination are mandatory requirements for all staff.

Applications close 8 am Friday 1 July 2022. 

To access a position description, address the selection criteria and apply online, please visit our website:

https://socialfutures.org.au/work-with-us

Or click the "APPLY" button below if you have followed the online application link.

DO NOT APPLY VIA SEEK 
Only those who apply via the Social Futures Website and that adequately address the Selection Criteria will be considered.

For further information, please contact David Thomson on 0481 565 895