Cultural Competence Program – helping organisations benefit from cultural diversity and inclusion

Cultural Competence Program – helping organisations benefit from cultural diversity and inclusion

CPPE-learning: three hour course
Participation cost to access the e-learning through Social Futures is $35

In this course participants will learn that cultural diversity and inclusion is good for workplace well-being as well as making business sense. The course includes a great selection of multimedia learning content including 75 short films, animations and interactive activities, including real people telling real stories. Participants will gain practical skills (including verbal and non-verbal communication) and cultural specific knowledge for use at work and in everyday life. Course topics include:

  • Diversity Works – the business case for investing in diversity
  • Cultural Differences and Similarities
  • Practical Cultural Competence
  • Unconscious Bias
  • Cross Cultural Communication
  • Cultural Adaptation
  • Australia by the Numbers

Social Futures has licensed a number of copies of the Cultural Competence e-learning Program. To sign up, email or telephone 0439 137 207

Upon confirmation of your registration and payment, you will be provided a link to the e-.earning program together with password, which you can change once you log-in to the course. There is no obligation to complete the course in one sitting. Do it when you have the time and pick up where you last left. Although not mandatory, it is recommended that you do the modules chronologically. 

The course has been developed by SBS, Multicultural NSW, and International Education Services to address the needs of multicultural Australia. For additional reading / learning the course also points you towards The Cultural Atlas, a great online resource about a range of cultures in Australia including: Business Culture; Etiquette, Do’s and Do Not’s; Greetings and Communication; Religion; Core Concepts; and Demographic Statistics.

  SBS logo                      NSW Government                  IES 


Free Information Session for carers of a person living with dementia – Murwillumbah

Free Information Session for carers of a person living with dementia – Murwillumbah

This free workshop is for family carers to help them understand dementia, communicate effectively and plan for the future.

Participants will learn about the causes of dementia, the importance of diagnosis and early planning. The session will also explore changes in communication that occur for a person with dementia, problems that may arise from communication breakdown and helpful suggestions for easing communication challenges for the person with dementia.

As a carer, attending this information session will provide you with:

  • Opportunities to meet and talk with other carers & families involved in dementia care
  • A deeper understanding of the impacts of dementia including why changes are occurring
  • Information and contact details of local support services available to you

This event is being delivered in collaboration with: Dementia Australia – the new voice of Alzheimer’s Australia NSW –; and The Dementia Outreach Service of the Northern NSW Local Health District –

Learn more about dementia rates on the rise in Australia

Presenter: Christine Vannucci of Dementia Australia

Chris Vannucci is a Registered Nurse who has spent the last 17 years working in residential aged care facilities, Aged Care Assessments Teams psychogeriatric support, respite care coordination and management of community care packages.  Since 2011 Chris has worked for Dementia Australia as a Project Officer focussing on raising awareness of dementia and dementia risk reduction, sector development to improve service and support for people living with dementia, their family and carers and more recently the Tweed Dementia Friendly Community initiative.

To attend this event:

Please select the number of places you wish to reserve in the RSVP section below and complete the registration form. You will need to provide your name, post code, email address and contact number. Social Futures will be in touch to confirm your participation. To discuss your participation, you can call Social Futures Training Program Coordinator on 0439 137 207.

Communicating Consciously in Conflict Situations – (1 day) – Lismore

Communicating Consciously in Conflict Situations – (1 day) – Lismore

This training is for people who would like to improve their ability to engage constructively in conversations that matter. Participants will be introduced to principles of conflict transformation, facilitation, negotiation, dialogue, as well as Marshall Rosenberg’s Non-Violent Communication.
Participation Price: CHSP/CCSP Worker $165 / All Others $195.
Participants will be supported to ‘step-back’ and observe the effect dominant patterns of communication (such as giving advice, or wanting to be right) have in daily life, and to explore alternative forms of relating. The course also aims to cultivate increased self-awareness of one’s own relationship to conflict through a series of contemplative practices. Particular focus will be placed on making intentional / conscious decisions in the face of difficult situations.

Workshop Topics include:

  • Effective Communication; Introduction to 5 key communication skills.
  • Conflict Resolution; Reflecting on one’s relationship to conflict, introduction to Dual Concern model, Distributive vs. Integrative approach to negotiation.
  • Non-violent communication; Expressing feelings and needs, providing empathy (to self and others), De-escalating conflict.
  • Mindfulness; Reducing stress, maintaining uplifted emotional states, increased mental clarity/ composure.

Activities: The course is presented in an interactive format designed to make the content relevant to the participants’ goals/ interests. In addition to a traditional lecture format, the course includes:

  • participating in a dialogue circle
  • a re-framing exercise
  • small group discussion
  • role-play scenarios
  • a series of contemplative exercises

These exercises will help participants make connections between the course content and their own personal context and provide participants with an opportunity to practice / use these exercises after they complete the course.

Facilitator: David Burgener is a facilitator and educator, he has worked as a facilitator for the Peace & Conflict Studies Institute of Australia, as a lecturer at Australian Catholic University, and since 2011 as a practitioner of Marshall Rosenberg’s non-violent communication. David has contributed to the Canadian Centre for Teaching Peace, the Conversation Café initiative, and for many years as an elite youth sports coach. David has been a practitioner of meditation since 2000.

Feedback from past participants:

This training is very valuable to me especially in my workplace but also at home.” (Participant from March2018 course).

This workshop balanced practical strategies and real world examples. The presenter modelled and ‘walked the talk’ on communicating consciously” (Participant from March 2018 course).

The workshop, Communicating Consciously in Conflict Situations was fantastic! The facilitator David Burgener presented information in a clear and concise manner. He was very professional, calm and engaging. Small group activities encouraged reflection and discussion of ideas. The introduction of the concept of Mindfulness has opened my mind to a whole new way of thinking. If you get the chance to complete a course with David, don’t hesitate!” (Participant from 2016 Social Futures course).

Registration, Payment and Cancellation Policy:

Registration is required to secure your place in this workshop. You can pay by credit card or by Electronic Funds Transfer. Your registration will be confirmed upon receipt of payment.

Social Futures is a not-for-profit organisation and our training is costed accordingly. Once the course and your participation in it has been confirmed, refunds will not be provided but if you are unable to attend, please contact us as soon as possible as you can arrange to transfer your place to another person. Workshops occasionally need to be cancelled due to insufficient participant numbers. Should this be necessary, we will notify you as soon as possible and a full refund will be given.

Participation Price: CHSP/CCSP Worker $165 / All Others $195

Local Area Coordinators – Western NSW

  • Positions available in Orange, Dubbo, Parkes
  • SCHCADS Award Level 4
  • Full Time – Fixed Term until 31 March 2019

Social Futures is a NDIS (National Disability Insurance Scheme) Partner delivering the NDIS Local Area Coordination (LAC) Transition Services in your community. These services will:

  • provide support for people with disability and their families to access the National Disability Insurance Scheme (the Scheme);
  • assist people with disability, their families and carers to build and pursue their goals for a good life, exercise choice and control and engage with the Scheme; and
  • ensure that people with disability can be supported outside the Scheme by working with communities and mainstream services to build awareness and to become more inclusive of the range of needs and aspirations of people with disability.

Local Area Coordinators (LACS) will be committed to improving the lives of people with disability and will work directly with participants to facilitate choice and control over the services they receive. LAC seeks to facilitate positive individual and social change by assisting people with disability to have valued and quality lives, enable families to remain an important and enduring support and for communities to become more welcoming and inclusive.

Social Futures is an equal opportunity employer, accredited by White Ribbon Australia. Aboriginal and Torres Strait Islander People are encouraged to apply. Social Futures priorities child safety. Current Working With Children and National Police Check clearances are a condition of employment.

Applications close: 9am Monday 7th May, 2018

Position Description: 180209PDLocalAreaCoordinatorWest

To apply, please follow this link:

For further information, please contact Lauren Cayeaux – 0436 326 629

Northern NSW Residents Warned About Travelling Conman

NSW Fair Trading is warning residents living along the NSW and Queensland border to know their consumer rights after reports of a travelling conman in the area. The trader is taking advantage of consumers by selling and renting overpriced, poor quality household appliances and whitegoods.

NSW Fair Trading Commissioner Rose Webb said Fair Trading had learnt of businesses using unsolicited sales techniques operating in northern and north-west NSW.

“Unfortunately, people in regional areas can often be disadvantaged as consumers due to the sometimes limited business options in smaller towns,” Ms Webb said.

“We have recently received reports of a trader taking advantage of consumers by selling and renting household appliances and whitegoods, which are overpriced, of poor quality or not fit for purpose.

“The reports suggest the trader may have used coercive tactics to promote these products and make a quick buck.

“This type of misleading or deceptive conduct may constitute an offence under the Australian Consumer Law, and NSW Fair Trading investigators are currently working to identify those involved.

Ms Webb encouraged anyone who thinks they may have been the victim of such dodgy dealings to contact Fair Trading immediately.

“Residents in the state’s north are reminded to use their best judgement when unsolicited salespeople come knocking, and remember if something seems too good to be true – it usually is,” Ms Webb said.

Consumers living in northern and north-western NSW who have been pressured or misled into making a purchase or signing a contract under these circumstances are encouraged to lodge a complaint with NSW Fair Trading at or by calling 133 220.


2018 ACOSS Post Budget Breakfast: Stellar line-up of speakers and first round of bursaries announced!

The 2018 ACOSS Post Budget Breakfast on Tuesday 15 May will provide a critical opportunity for community services sector CEOs and senior executives to receive detailed briefings and analyses on key budget measures, their likely impacts on people experiencing poverty and disadvantage and the community service organisations that operate to meet their needs.

The Panel will each present their analysis, discuss and debate the overall budget and key measures of interest to community services sector organisations and their clients.

Visit the 2018 ACOSS Post Budget Breakfast website for more information. A discount is available to ACOSS members. Register today.

Interested in partnering with us at the 2018 ACOSS Post Budget Breakfast? Download a copy of the 2018 ACOSS Post Budget Breakfast Sponsorship Opportunities prospectus.

My Health Record Community Sector Bursary

My Health Record has established a bursary to provide fully subsidised registration to the staff of small community sector organisations (annual revenue < $500,000).

This bursary is for event registration only and does not provide support with travel and accommodation.

Download your application for the My Health Record Community Sector Bursary.

Applications close Monday 7 May 2018.



Post expires at 1:49pm on Tuesday May 15th, 2018

Final Round of 2017/18 Infrastructure Grants

Applications for the final round of 2017/18 Infrastructure Grants open on 1 May 2018. Infrastructure Grants are funded through the Clubgrants Category 3 Fund, which reinvests 0.4 per cent of clubs’ gaming machine profits over $1 million back into community projects.

The next round of grants for communities across NSW to support the building, renovation and fitout of infrastructure opens on Tuesday 1 May 2018. Funding under this round is available for:

  • arts and culture
  • emergency preparedness
  • sport and recreation.

The available funding ranges are:

Arts and Culture 
$50,000 to $200,000 available per project 

Emergency Preparedness 
$10,000 to $200,000 available per project 

Sport and Recreation 
$100,000 to $300,000 available per project

How to apply

Applications for the round open on Tuesday, 1 May 2018 and can be submitted online until 5pm (AEST) Monday, 21 May 2018.

Applications cannot be submitted after the closing date.

The Infrastructure Grants Program is now managed by the Office of Responsible Gambling, within the Liquor, Gaming & Racing division of the Department of Industry. Visit the website for more information about eligibility and how to apply, or contact (02) 9995 0992. 


Post expires at 1:43pm on Monday May 21st, 2018

Solar Communities Grants Program

The Department of the Environment and Energy’s Solar Communities Program will provide grants to community organisations in eligible regions to undertake small-scale renewable energy generation and energy storage projects, including purchase and installation of solar photovoltaic systems, battery storage for solar photovoltaic systems and solar hot water systems. Closing date: 31 May 2018.  

The program will fund up to 100 per cent of eligible expenditure.

  • The minimum grant amount is $2,500
  • The maximum grant amount is $12,500.

If your total budget costs are greater than the maximum grant amount of $12,500, you will have to meet additional costs yourself.

To be eligible to apply you must be located in one of the regions, which align with electorate boundaries. You can check the region of your project site address at

Banks, NSW
Barton, NSW
Benelong, NSW
Dobell, NSW
Gilmore, NSW
Greenway, NSW
Hughes, NSW
Macarthur, NSW
Macquarie, NSW
North Sydney, NSW
Page, NSW
Reid, NSW
Richmond, NSW

To apply, go to


Post expires at 1:34pm on Thursday May 31st, 2018

Lifeline Northern Rivers Workshops

Lifeline is bringing two of its most popular skills-for-life workshops to the Northern Rivers area: 1-day Accidental Counsellor Foundations: Learn to listen the Lifeline way, LISMORE 13 June and TWEED HEADS SOUTH 14 June; and 2-day DV-Alert Workshop, BYRON BAY 17-18 May.

Being skilled to acutely and astutely listen to someone (ACCIDENTAL COUNSELLOR FOUNDATIONS) may better enable a frontline worker, caregiver or support person to recognise domestic violence (DV-ALERT, DV-AWARE), a mental health problem (MENTAL HEALTH FIRST AID, YOUTH MHFA), or risk of suicide (safeTALK, ASIST), all the while being mindful of self-care (CREATIVE THERAPY TOOLS, mindfulness @ work).

Lifeline calls its training skills-for-life because the knowledge can not only last a lifetime but may also help to save someone’s life.

For reservations call June Anderson on 02 4940 2000 or

Or register online at the following links:

1-DAY ACCIDENTAL COUNSELLOR FOUNDATIONS Learn to listen the Lifeline way



2-day DV-ALERT WORKSHOP How to recognise, respond and refer when working with a client experiencing domestic violence. Completers receive FREE VET Unit of Competency.  Please note, this training is available to frontline workers only.

Places still available BYRON BAY 17-18 May NORTH SYDNEY (multicultural version) 3-4 May, BALGOWLAH 24-25 May. To apply, visit  Next releases August 2018



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