April 2017 Northern NSW Flood Resources

A page for information to share with staff and stakeholders

Eamon and Laurie from headspace YAG cleaning up after the flood

Tony makes a clean sweep ahead of LAC opening

Service Availability

Click on the services below to find out more information on service availability

Ability Links

Ability Links is operating as usual with some staff absences. Please call your linker if you need more information or need assistance. Currently, our Murwillumbah office is closed, however, every effort will be made to ensure service continues as normal.

The Club House and Links to Learning

The Clubhouse and Links to Learning will reopen from the start of Term Two. Schools are being contacted.

Connecting Home

Connecting Home Our First Response line is open (1800 048 310) and is operating as a crisis response service. We can also provide advocacy support for people experiencing difficulties with tenancy issues or landlords. Connecting Home is working with other organisations to supply furniture to our clients and the authorities to help unlock additional housing stock.

We will continue to service existing Connecting Home participants as far as possible, however some Real Estate Agents haven’t reopened yet.

We currently have a need for furniture for people we have rehomed – if you can help, please donate to Lifeline who are able to redistribute or visit the Helping Hands Lismore Facebook page.

Connecting You (HYAP)

Connecting You (HYAP) is operating business as usual. Tweed and Lismore are currently at capacity.

Family Planning Service Lismore

Family Planning Service Lismore will reopen on Thursday when the CBD opens.

Family Referral Service

Family Referral Service (FRS) is fully operational with appointments to proceed as normal. FRS can provide information regarding local services for families experiencing difficulties at this time and put you in touch with other services that can help.


headspace Lismore is hoping to reopen on Thursday when the CBD re-opens and will be bringing in some additional resources from Tweed Heads. headspace Lismore staff will contact anyone with appointments impacted by the floods to reschedule. If you or someone you know is aged 12-25 and looking for support, staff are available to talk.

Mijung Jarjums - Kids In Mind

Mijung Jarjums have returned today and are currently contacting all clients. School groups and activities this week have been cancelled. The Mijung Jarjums team is available able to provide support on the telephone if needed.

NDIS Local Area Coordination

NDIS Local Area Coordination was launched yesterday and LACs have now provided support to NDIS participants in regional offices around the State. Lismore LAC is currently experiencing communications difficulties with the national database, but participants will be contacted as soon as possible.

Network Development Project

Network Development Project (NDP) is currently making contact with all participants and has some capacity to support new enquiries from families with kids with disabilities who need assistance. Please contact Abby Nguyen if you need help.

Richmond Care Choices

Richmond Care Choices is open as usual and the team is contacting all clients to check they are OK and providing assistance where possible. Participants who have not heard from us, please contact us to let us know you are OK.


Housing Support

If you are in need of immediate housing a summary of evacuation centres can be found on the NSW Emergency Website. Current evacuation centres as of 3/4/17 are:

Lismore Evacuation Centre at the SCU Military Road Lismore is now closed to overnight accommodation but can offer support to access services, payments and accommodation.

Murwillumbah Evacuation Centres at Sacred Heart Church, 143 Murwillumbah Street and at Mt St Patricks College, 143 Murwillumbah Street, Murwillumbah.

Where to find goods and services

Free Food: 

  • Lismore Food Hub – outside Lincraft on Keen Street managed by Lismore Lions Club
  • Salvation Army Casino – Salvos at Casino have flood relief food vouchers available

Free Showers: Solar Showers available for free at the Lismore Transit Centre


  • Lifeline: IF YOU NEED ASSISTANCE please visit 23 Three Chain Rd for clothing, blankets and household items. 9am to 4.30pm
    If you would like to donate to the flood effort please winter clothing only and clean mattresses are needed. Counselling support is available 24/7. Please call 13 11 14
  • Salvation Army Lismore-  Cambridge Drive Goonellabah 66247326

Support with Furniture, food vouchers

Laundry: Orange Sky Laundry – operating out of Lismore Flood Recovery Volunteer Hub at Lismore Railway Station

Shopping Centres: Many shopping centres have now re-opened including Lismore Shopping Square, Goonellabah Shopping Village and SPAR East Lismore

Supporting kids after the floods information session


Where you can help

If you are wanting to lend a hand in the clean up effort please head to the Community Hub at the Lismore Railway Station in Union Street South Lismore from tomorrow (5 April) where local volunteers are aiming to help co-ordinate efforts to clean up residents’ homes in South and North Lismore.

The Helping Hands (Website) is also providing a register of needs and offers.


Additional Information

Find current road closure information here

Information on Murwillumbah Flood

Financial Support

There are a range of financial support available for people impacted by the floods with an up-to-date summary available here. These include:

Federal Disaster relief via Centrelink

People who have been affected by the flood can apply for a one-off payment of $1000 and a further $400 for each child under the age of 16 under the Disaster Recovery Program. Those people who have lost their income due to the flood can apply for a regular cash Disaster Recovery Allowance for up to 13 weeks.

Couples over 21 years old are eligible for up to $483 a fortnight each.

Single person with a child is eligible for $579 and without a child, $535.

There is also assistance for those aged between 16 and 21.

For more information about immediate help, please call 180 22 66.


Disaster Assist

The joint Australian, state and territory governments’ Natural Disaster Relief and Recovery Arrangements (NDRRA) provide a range of financial assistance to the natural disaster-declared areas in each state or territory.

For the floods which commenced on 28 March 2017, the available assistance measures include:

  • personal hardship and distress assistance
  • restoration of essential public assets
  • counter disaster operations
  • concessional loans for small businesses, primary producers and voluntary non-profit organisations
  • freight subsidies for primary producers
  • grants for voluntary non-profit organisations.


Disaster Welfare Assistance Points

Kingscliff TAFE – 806 Cudgen Rd Kingscliff – will be open today only to provide accommodation extensions. (08:00 – 17:00)

Lismore Railway Station (opposite the Station Hotel): open 8am-6pm

 Mullumbimby Neighbourhood Centre flood recovery centre 55 Daley st Mullumbimby 66841286. Community meal, food parcels, clothing, emergency relief, counselling, information and referrals.

Murwillumbah Community Centre – Murwillumbah Community Centre will become the Disaster Recovery Information Centre where people who were affected by the floods can come and put in a claim and access support from a range of emergency services

Other Resources:

Support for small businesses affected by storms or floods more information

Disaster Welfare Assistance Line 1800 018 444 – For information on personal hardship and distress assistance.

NSW Rural Assistance Authority on 1800 678 593 or visit raa.nsw.gov.au – To apply for a concessional loan, grant or freight subsidy.

Personal Hardship Fund – 1800 018 444

Concessional loan, grant or freight subsidy, contact the NSW Rural Assistance Authority on 1800 678 593 or visit raa.nsw.gov.au.

Recovery Services Contact List
Australian Red Cross Australian Red Cross provides personal support to those affected by the storm. 1800 812 028
Housing NSW Housing NSW provides assistance with housing for those affected by the floods and storm. 1800 486 746
Disaster Welfare Services Provide disaster relief grants to eligible individuals and families whose homes have been significantly damaged or destroyed. Provides assistance for those with limited financial resources and no insurance. 1800 018 444
NSW Small Business Through the Small Biz Connect program small businesses can receive assistance and advice. 1300 134 359
SafeWork NSW Will replace SafeWork NSW licences at no cost to those affected by the floods 13 10 50
Services NSW Services NSW will replace certificates and drivers licences at no cost to those affected by the storm. 13 77 88
Motor Vehicle Stamp Duty Relief Motorists whose cars have been written off as a result of a natural disaster may be eligible for a stamp duty refund on their replacement vehicle. 1300 139 814
Legal Assistance Legal Aid NSW helps people with their legal problems. Legal Aid NSW lawyers can provide free legal advice and minor assistance to people affected by disasters on a range of issues including insurance, tenancy and credit and debt problems. 1300 888 529
NSW Fair Trading Provide assistance and advice to consumers and business regarding fair and ethical practice. 13 32 20
Department of Primary


Provide assistance with livestock and other animals during the flood. 1300 795 299
NSW Rural Assistance Authority Provides disaster relief low interest loans of up to $130,000 to eligible primary producers and small

businesses, and transport subsidies of up to 50% of the cost to transport livestock or fodder, to eligible

primary producers.

1800 678 593
Farm Household Support Federal government Department of Human Services provides assistance to farmers and their families facing financial difficulties. Conditions apply. 1800 050 004
NSW Health Information relating to community mental health following a natural disaster. 1800 022 222
Salvation Army To provide assistance to residents affected by the floods. 1300 363 622
Insurance Council of Australia Helping policyholders if they are uncertain which insurer they are with, or have general inquiries about the claims process Disaster Hotline:

1800 734 621

Social Futures – 2017 flood clean up

Pin It on Pinterest

Share This