April 2017 Northern NSW Flood ResourcesA page for information to share with staff and stakeholders
Eamon and Laurie from headspace YAG cleaning up after the flood
Tony makes a clean sweep ahead of LAC opening
Click on the services below to find out more information on service availability
Ability Links is operating as usual with some staff absences. Please call your linker if you need more information or need assistance. Currently, our Murwillumbah office is closed, however, every effort will be made to ensure service continues as normal.
The Club House and Links to Learning
The Clubhouse and Links to Learning will reopen from the start of Term Two. Schools are being contacted.
Connecting Home Our First Response line is open (1800 048 310) and is operating as a crisis response service. We can also provide advocacy support for people experiencing difficulties with tenancy issues or landlords. Connecting Home is working with other organisations to supply furniture to our clients and the authorities to help unlock additional housing stock.
We will continue to service existing Connecting Home participants as far as possible, however some Real Estate Agents haven’t reopened yet.
We currently have a need for furniture for people we have rehomed – if you can help, please donate to Lifeline who are able to redistribute or visit the Helping Hands Lismore Facebook page.
Connecting You (HYAP)
Connecting You (HYAP) is operating business as usual. Tweed and Lismore are currently at capacity.
Family Planning Service Lismore
Family Planning Service Lismore will reopen on Thursday when the CBD opens.
Family Referral Service
Family Referral Service (FRS) is fully operational with appointments to proceed as normal. FRS can provide information regarding local services for families experiencing difficulties at this time and put you in touch with other services that can help.
headspace Lismore is hoping to reopen on Thursday when the CBD re-opens and will be bringing in some additional resources from Tweed Heads. headspace Lismore staff will contact anyone with appointments impacted by the floods to reschedule. If you or someone you know is aged 12-25 and looking for support, staff are available to talk.
Mijung Jarjums - Kids In Mind
Mijung Jarjums have returned today and are currently contacting all clients. School groups and activities this week have been cancelled. The Mijung Jarjums team is available able to provide support on the telephone if needed.
NDIS Local Area Coordination
NDIS Local Area Coordination was launched yesterday and LACs have now provided support to NDIS participants in regional offices around the State. Lismore LAC is currently experiencing communications difficulties with the national database, but participants will be contacted as soon as possible.
Network Development Project
Network Development Project (NDP) is currently making contact with all participants and has some capacity to support new enquiries from families with kids with disabilities who need assistance. Please contact Abby Nguyen if you need help.
Richmond Care Choices
Richmond Care Choices is open as usual and the team is contacting all clients to check they are OK and providing assistance where possible. Participants who have not heard from us, please contact us to let us know you are OK.
If you are in need of immediate housing a summary of evacuation centres can be found on the NSW Emergency Website. Current evacuation centres as of 3/4/17 are:
Lismore Evacuation Centre at the SCU Military Road Lismore is now closed to overnight accommodation but can offer support to access services, payments and accommodation.
Murwillumbah Evacuation Centres at Sacred Heart Church, 143 Murwillumbah Street and at Mt St Patricks College, 143 Murwillumbah Street, Murwillumbah.
Where to find goods and services
- Lismore Food Hub – outside Lincraft on Keen Street managed by Lismore Lions Club
- Salvation Army Casino – Salvos at Casino have flood relief food vouchers available
Free Showers: Solar Showers available for free at the Lismore Transit Centre
- Lifeline: IF YOU NEED ASSISTANCE please visit 23 Three Chain Rd for clothing, blankets and household items. 9am to 4.30pm
If you would like to donate to the flood effort please winter clothing only and clean mattresses are needed. Counselling support is available 24/7. Please call 13 11 14
- Salvation Army Lismore- Cambridge Drive Goonellabah 66247326
Support with Furniture, food vouchers
Laundry: Orange Sky Laundry – operating out of Lismore Flood Recovery Volunteer Hub at Lismore Railway Station
Shopping Centres: Many shopping centres have now re-opened including Lismore Shopping Square, Goonellabah Shopping Village and SPAR East Lismore
Supporting kids after the floods information session
Where you can help
If you are wanting to lend a hand in the clean up effort please head to the Community Hub at the Lismore Railway Station in Union Street South Lismore from tomorrow (5 April) where local volunteers are aiming to help co-ordinate efforts to clean up residents’ homes in South and North Lismore.
The Helping Hands (Website) is also providing a register of needs and offers.
There are a range of financial support available for people impacted by the floods with an up-to-date summary available here. These include:
Federal Disaster relief via Centrelink
People who have been affected by the flood can apply for a one-off payment of $1000 and a further $400 for each child under the age of 16 under the Disaster Recovery Program. Those people who have lost their income due to the flood can apply for a regular cash Disaster Recovery Allowance for up to 13 weeks.
Couples over 21 years old are eligible for up to $483 a fortnight each.
Single person with a child is eligible for $579 and without a child, $535.
There is also assistance for those aged between 16 and 21.
For more information about immediate help, please call 180 22 66.
The joint Australian, state and territory governments’ Natural Disaster Relief and Recovery Arrangements (NDRRA) provide a range of financial assistance to the natural disaster-declared areas in each state or territory.
For the floods which commenced on 28 March 2017, the available assistance measures include:
- personal hardship and distress assistance
- restoration of essential public assets
- counter disaster operations
- concessional loans for small businesses, primary producers and voluntary non-profit organisations
- freight subsidies for primary producers
- grants for voluntary non-profit organisations.
Disaster Welfare Assistance Points
Kingscliff TAFE – 806 Cudgen Rd Kingscliff – will be open today only to provide accommodation extensions. (08:00 – 17:00)
Lismore Railway Station (opposite the Station Hotel): open 8am-6pm
Mullumbimby Neighbourhood Centre flood recovery centre 55 Daley st Mullumbimby 66841286. Community meal, food parcels, clothing, emergency relief, counselling, information and referrals.
Murwillumbah Community Centre – Murwillumbah Community Centre will become the Disaster Recovery Information Centre where people who were affected by the floods can come and put in a claim and access support from a range of emergency services
Support for small businesses affected by storms or floods more information
Disaster Welfare Assistance Line 1800 018 444 – For information on personal hardship and distress assistance.
NSW Rural Assistance Authority on 1800 678 593 or visit raa.nsw.gov.au – To apply for a concessional loan, grant or freight subsidy.
Personal Hardship Fund – 1800 018 444
Concessional loan, grant or freight subsidy, contact the NSW Rural Assistance Authority on 1800 678 593 or visit raa.nsw.gov.au.
Recovery Services Contact List
|Australian Red Cross||Australian Red Cross provides personal support to those affected by the storm.||1800 812 028|
|Housing NSW||Housing NSW provides assistance with housing for those affected by the floods and storm.||1800 486 746|
|Disaster Welfare Services||Provide disaster relief grants to eligible individuals and families whose homes have been significantly damaged or destroyed. Provides assistance for those with limited financial resources and no insurance.||1800 018 444|
|NSW Small Business||Through the Small Biz Connect program small businesses can receive assistance and advice.||1300 134 359|
|SafeWork NSW||Will replace SafeWork NSW licences at no cost to those affected by the floods||13 10 50|
|Services NSW||Services NSW will replace certificates and drivers licences at no cost to those affected by the storm.||13 77 88|
|Motor Vehicle Stamp Duty Relief||Motorists whose cars have been written off as a result of a natural disaster may be eligible for a stamp duty refund on their replacement vehicle.||1300 139 814|
|Legal Assistance||Legal Aid NSW helps people with their legal problems. Legal Aid NSW lawyers can provide free legal advice and minor assistance to people affected by disasters on a range of issues including insurance, tenancy and credit and debt problems.||1300 888 529|
|NSW Fair Trading||Provide assistance and advice to consumers and business regarding fair and ethical practice.||13 32 20|
|Department of Primary
|Provide assistance with livestock and other animals during the flood.||1300 795 299|
|NSW Rural Assistance Authority||Provides disaster relief low interest loans of up to $130,000 to eligible primary producers and small
businesses, and transport subsidies of up to 50% of the cost to transport livestock or fodder, to eligible
|1800 678 593|
|Farm Household Support||Federal government Department of Human Services provides assistance to farmers and their families facing financial difficulties. Conditions apply.||1800 050 004|
|NSW Health||Information relating to community mental health following a natural disaster.||1800 022 222|
|Salvation Army||To provide assistance to residents affected by the floods.||1300 363 622|
|Insurance Council of Australia||Helping policyholders if they are uncertain which insurer they are with, or have general inquiries about the claims process||Disaster Hotline:
1800 734 621